At Coastal Giants Cattery, the health and wellbeing of our kittens are our highest priority. We are committed to providing families with healthy, well-cared-for kittens and a professional, transparent reservation process.
Because our kittens are living animals and reservations involve preparation and care, our refund and return policy is designed to protect both our kittens and our clients.
- Kitten Reservations & Deposits
A reservation deposit is used to secure a specific kitten and allows us to prepare for the kitten’s transition to its new home.
Once a reservation has been confirmed, deposits are generally non-refundable if the buyer changes their mind or is otherwise unable to proceed with the purchase.
Where appropriate and at our discretion, a deposit may be transferred to another available kitten or future litter. - Cancellation by the Buyer
If a buyer cancels a reservation after confirmation, the deposit may be forfeited. We encourage clients to ask any questions and carefully consider their decision before placing a reservation.
Any exceptional refund request will be reviewed individually based on the circumstances. - Health of Our Kittens
We take reasonable steps to ensure that kittens receive appropriate care and are healthy before leaving our cattery.
If a kitten develops a significant health issue before delivery or collection that prevents the agreed transfer, Coastal Giants Cattery will contact the buyer to discuss the available options, which may include postponing the transfer, selecting another kitten, or receiving a refund where appropriate. - Returns After Delivery or Collection
Because kittens are living animals, returns are not treated in the same way as ordinary retail product returns.
If you experience a serious issue with your kitten after bringing them home, please contact us as soon as possible. We will work with you to determine the most appropriate solution based on the circumstances and the kitten’s welfare.
A kitten should never be abandoned, transferred to another person, or surrendered to an animal shelter without first contacting us. - Delivery & Transportation
Delivery arrangements and transportation costs will be discussed and confirmed before the kitten is transported.
If a delay or cancellation occurs because of circumstances outside our control, we will communicate with the buyer and work toward the most appropriate solution.
Transportation or delivery fees already paid to third-party providers may not be refundable. - Incorrect Information or Change of Circumstances
Clients are responsible for providing accurate contact, delivery, and reservation information. Additional costs resulting from incorrect information, missed appointments, or changes requested by the buyer may be the buyer’s responsibility. - Refund Processing
Where a refund has been approved, it will be processed using the appropriate payment method and within a reasonable processing period. Processing times may vary depending on the payment provider. - Our Commitment
We want every Coastal Giants kitten to find a safe, loving, and permanent home. If you have concerns about your kitten or your reservation, please contact us rather than making a decision that could affect the kitten’s wellbeing.
For questions regarding refunds, reservations, or returns, please contact us at:
📧 admin@coastalgiantscattery.com
Coastal Giants Cattery
Raising kittens with care. Connecting them with loving families.